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Our Delivery Specialists understand the investment and associated expectations your organization inherits with the purchase of an EMR solution. The training and change management initiative is central to facilitating the success or failure of any EMR software implementation. We provide a customized training plan tool-kit that is aligned with achieving your business case objectives and yet considerate of various user technical proficiency levels within your organization. Our delivery team will assess your existing patient care and related business processes to identify areas for increased efficiency. Whether your goals are to improve patient safety, streamline point-of-care processes, or to provide greater patient chart transparency, we’ll partner with you to eliminate ineffective practices and out-of-date policies & procedures as a part of the implementation cycle.
As a valued customer, your training tool-kit will include the following:
• On-site Training Sessions
• Train-the-Trainer Methodology
• User Proficiency Assessments
• Lesson Plans, Job Aides, and Instructor Notes
• On-line Help Files
• Roll Out and Deployment Recommendations
• Lessons Learned and Feedback Appraisals
Implementation
Prognosis Health Information Systems' implementation team has more than a decade of experience in assessing, planning, and managing large-scale, mission-critical system implementations for customers that include 500+ bed hospitals and 1000+ physician health systems. Each Prognosis customer is assigned a Project Manager who coordinates a team that includes business, clinical, engineering, and legal professionals.
Our professionals utilize a customer-centric consultative methodology that emphasizes your clinical, financial, and operational objectives to help you achieve return on investment and outcomes improvement, including physician and nurse satisfaction. An important part of our methodology is process engineering in both the clinical and operational arenas. We don't simply help you automate existing processes, we help you automate the best processes for your organization.
The value provided to customers by our software and our implementation professionals is synergistic, and will exceed your expectations.
Support
Your organization can rest easy knowing that our help desk and support operations are located in Houston, Texas and are staffed by experts who understand the critical nature of your clinical and administrative dynamics. We are available to assist in your navigation of troubleshooting issues, root cause analysis, and solution engineering. We will guide you through selecting a support model that is scalable and best optimizes the use of your resources. Our support options include: 24/7 programs, on peak and off peak coverage. Additionally, we support synergistic shared models for organizations that participate in networks or exchanges. As functionality upgrades and new features are released, our delivery team assists with an on-site presence to facilitate a successful training and implementation deployment.